Job Description
We are seeking a motivated and energetic Entry Level Customer Service Representative to join our thriving team in Houston, Texas. As a key member of our support department, you will be the first point of contact for our valued clients, ensuring they receive the exceptional service they deserve. We pride ourselves on a positive work culture, comprehensive training programs, and clear pathways for career advancement.
In this role, you will have the opportunity to develop essential skills in communication, conflict resolution, and sales while working in a dynamic environment. If you are looking for a stable career opportunity in local jobs in Texas with room to grow, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately within the company CRM system.
- Document all customer interactions and transaction details thoroughly.
- Collaborate with the sales and technical teams to ensure comprehensive customer solutions.
- Identify opportunities to upsell products and services to existing clients.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or GED is required; associate's degree preferred.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including weekends and holidays.