Job Description
Are you looking to kickstart your career in a thriving community? Wichita Regional Services is seeking enthusiastic individuals to join our team as Customer Service Representatives. We offer a supportive environment where your growth matters, providing the perfect launchpad for your professional journey.
In this role, you will be the friendly voice of our brand, ensuring our clients receive top-tier support. We value reliability, a positive attitude, and a willingness to learn. Whether you are starting fresh or looking to transition into a customer-centric role, we provide the training you need to succeed.
Why join us?
- Competitive hourly wage ($15 - $18).
- Comprehensive on-the-job training.
- Opportunities for advancement within the company.
- A collaborative and inclusive workplace culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using internal databases.
- Maintain detailed and up-to-date customer records in our CRM system.
- Collaborate with team members to improve service processes and share best practices.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory; we train the right candidates.
- Strong verbal communication skills with a polite and patient demeanor.
- Basic computer proficiency and typing speed of at least 35 WPM.
- Ability to work flexible hours, including weekends and holidays.
- Valid driver’s license and reliable transportation for local travel (if applicable).