Job Description
Join our dynamic team at Wichita Customer Solutions Inc. and kickstart your career in customer service! We're seeking motivated individuals to provide exceptional support to our valued clients. As a locally trusted company with 10+ years in the industry, we offer comprehensive training and growth opportunities. Our modern downtown Wichita office features collaborative workspaces and a supportive culture. Enjoy competitive benefits including health insurance, paid time off, and professional development programs. Perfect for recent graduates or career changers looking to build foundational skills in a thriving Kansas business hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service processes
- Meet performance metrics including response times and resolution rates
- Participate in ongoing product and service training
- Contribute to team goals and customer satisfaction targets
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Willingness to work flexible hours including weekends
- No prior experience necessary - we provide full training
- Must pass background check and drug screening