Job Description
Are you looking for a rewarding career opportunity in the heart of the Midwest? Metro Workforce Solutions is currently hiring Entry-Level Customer Service Representatives in Chicago, Illinois. We are committed to providing top-tier support to our clients and offer no experience required positions with comprehensive on-the-job training.
Join a team that values growth, integrity, and community. Whether you are fresh out of high school or looking to switch careers, our local hiring initiative is designed to help you succeed in a dynamic work environment. Take the first step towards financial stability and professional development today.
Responsibilities
- Assist customers with inquiries regarding products, services, and account information via phone, email, and in-person.
- Process orders, returns, and exchanges accurately and efficiently using our internal database systems.
- Maintain a high level of professionalism and customer satisfaction while resolving issues.
- Collaborate with team members to meet daily and weekly performance targets.
- Update customer records with accurate information to ensure seamless service.
- Identify opportunities to upsell or cross-sell products to meet department goals.
Qualifications
- High School Diploma or GED is preferred but not mandatory.
- Strong communication skills with the ability to listen actively and speak clearly.
- Basic computer proficiency and familiarity with navigating web browsers.
- Reliable transportation is required.
- A positive attitude and a willingness to learn new processes quickly.
- Ability to work flexible hours, including evenings and weekends if necessary.