Job Description
Start your career today with Prime Solutions Group! We're urgently hiring Customer Service Representatives for immediate full-time positions in Charlotte, NC. No prior experience needed—walk-in interviews are available Monday-Friday 9 AM-4 PM at our downtown office. Join our award-winning team and enjoy competitive pay, comprehensive benefits, and growth opportunities. Don't miss this chance to launch your career in a supportive, dynamic environment!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Update customer records in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Charlotte office