Job Description
Are you looking for local jobs near me in New York, NY? Empowerment Solutions Inc. is seeking a motivated Entry Level Customer Service Representative to join our growing team. We are a dynamic company dedicated to providing exceptional service to our clients and value the talent and potential of new employees. This is a fantastic opportunity for recent graduates or individuals seeking to start their career in a stable, local environment.
In this role, you will be the first point of contact for our valued customers. You will handle inquiries, resolve issues, and ensure our clients have a positive experience with our brand. We offer comprehensive training, a supportive team culture, and clear opportunities for career advancement within the New York metropolitan area.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently, adhering to company scripts and protocols.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the sales and support teams to identify customer needs and provide holistic solutions.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
- Meet daily and monthly performance targets regarding call volume and customer satisfaction scores.
Qualifications
- High School Diploma or equivalent required; Bachelor's degree is a plus.
- Excellent verbal and written communication skills; ability to speak clearly and persuasively.
- Proficiency with computers and MS Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to think on your feet.
- A positive attitude and a willingness to learn new skills in a fast-paced environment.
- Must be authorized to work in the United States.