Job Description
Are you a dedicated problem-solver looking for a flexible schedule? Apex Tech Solutions is seeking a reliable Weekend Customer Support Specialist to join our growing team in San Jose, CA. This is an excellent opportunity for individuals seeking local jobs with competitive pay and a supportive work environment.
As a Weekend Support Specialist, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally. We value punctuality, clear communication, and a positive attitude. If you thrive in a fast-paced environment and want to work weekends while maintaining a healthy work-life balance, we want to hear from you.
Responsibilities
- Manage and resolve incoming customer support tickets via phone, email, and chat during weekend hours.
- Troubleshoot technical issues related to software, hardware, and network connectivity.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Maintain a high level of professionalism and customer satisfaction scores.
- Identify opportunities to improve support processes and documentation.
Qualifications
- High school diploma or equivalent required; associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Basic knowledge of computer hardware, operating systems (Windows/Mac), and troubleshooting techniques.
- Must be available to work weekends (Saturday and Sunday) and holidays.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.