Job Description
Are you looking for a fresh start in San Diego with no experience required? San Diego Tech Solutions is currently hiring motivated individuals to join our dynamic team as Entry-Level Customer Service Representatives. We are dedicated to helping you grow your career from the ground up with our comprehensive paid training program.
As a member of our team, you will be the face of our company, connecting with clients to ensure they receive the best support possible. We offer a collaborative work environment, competitive benefits, and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Document customer interactions and feedback accurately within our CRM system.
- Collaborate with the internal team to resolve complex issues and improve service standards.
- Learn and utilize internal tools to manage customer accounts effectively.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or GED is required.
- Previous customer service or sales experience is a plus, but not required.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to type at least 40 WPM.
- Reliable internet connection and a dedicated workspace.
- Ability to work full-time hours, including some weekends.
- A positive attitude and a genuine willingness to learn.