Job Description
Are you looking for local jobs in Long Beach, CA? Horizon Tech Support is currently hiring enthusiastic individuals to join our dynamic team as Entry-Level Customer Service Representatives. We do not require prior experience—just a great attitude and a willingness to learn.
We offer a comprehensive training program, a modern office environment, and a clear pathway for career advancement. If you are ready to start a rewarding career in customer support, we want to hear from you!
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and live chat support with a focus on empathy and problem-solving.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to assist clients effectively.
- Issue Resolution: Troubleshoot basic technical issues and resolve customer complaints efficiently.
- CRM Management: Update and maintain accurate customer records in our internal database.
- Team Collaboration: Work closely with team leads and other departments to ensure seamless service delivery.
- Feedback Collection: Gather and analyze customer feedback to help improve our service quality.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior customer service or technical experience is necessary; full training provided.
- Skills: Strong verbal communication skills and a professional phone manner.
- Computer Literacy: Basic proficiency with computers and navigating web browsers.
- Availability: Must be available to work full-time hours, including weekends and holidays if required.
- Reliability: Must be punctual and able to commit to a long-term schedule.