Job Description
Join our dynamic team at Heartland Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences while supporting our growing operations in Kansas City. This flexible role offers competitive pay, a collaborative work environment, and opportunities for skill development. Perfect for students, career changers, or those seeking work-life balance.
As a key member of our support team, you'll engage directly with clients, resolve inquiries efficiently, and contribute to our mission of delivering outstanding service. We provide comprehensive training and a supportive culture where your contributions are valued. Apply today to start your rewarding part-time career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities for process improvements and share insights with leadership
- Adhere to company policies and regulatory compliance requirements
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Exceptional verbal and written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings and weekends
- Positive attitude with resilience in fast-paced environments