Job Description
Are you looking for a rewarding career that offers immediate growth and stability? Cleveland Community Support Services is currently hiring Entry Level Customer Service Representatives to join our dynamic team. We are looking for motivated individuals who are ready to start immediately and are eager to learn the skills necessary to excel in a corporate environment.
As a vital part of our team, you will be the first point of contact for our valued clients. We pride ourselves on delivering exceptional service, and we provide comprehensive training to ensure you have everything you need to succeed. No prior experience is required—just a positive attitude and a willingness to work hard.
Why Choose Us?
- Immediate Start: Don't wait weeks for a background check. Join us today.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Full-Time Opportunities: Stable hours with a focus on work-life balance.
- Career Advancement: Clear pathways to management and specialized roles.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a high level of professionalism and empathy.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Process orders, returns, and service requests accurately using our CRM software.
- Collaborate with the sales and technical support teams to address complex customer needs.
- Maintain accurate and up-to-date customer records in our internal database systems.
- Identify opportunities to upsell products or services based on customer feedback and needs.
- Adhere to all company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED equivalent is required; Associate’s degree is a plus.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Basic computer literacy and the ability to learn new software quickly.
- A friendly, outgoing personality with a genuine desire to help others.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.