Job Description
Are you looking for a rewarding career opportunity in New Orleans, LA or surrounding areas? Apex Global Solutions is currently seeking enthusiastic Customer Service Representatives to join our growing team. We offer flexible scheduling, immediate start options, and excellent career growth opportunities.
We are dedicated to providing top-notch support to our clients and are looking for individuals who are ready to start immediately. Whether you are looking for a full-time role or a part-time opportunity, we have a position that fits your lifestyle.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on problem-solving.
- Assist customers with product information, account details, and order status updates.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with cross-functional teams to ensure customer satisfaction and retention.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous customer service or call center experience is a plus but not required for immediate hire.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment with minimal supervision.
- Must be available to start immediately.