Job Description
Join our dynamic team at Heartland Innovations Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to become the face of our brand in Oklahoma City. No prior experience required – we provide comprehensive training to launch your career in customer excellence. Enjoy a supportive work environment with growth opportunities and competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system
- Document interactions accurately in customer databases
- Collaborate with support teams to ensure seamless issue resolution
- Contribute to process improvement initiatives
- Maintain positive customer relationships through proactive communication
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Oklahoma City location
- 18+ years of age