Job Description
Welcome to Horizon Solutions, a leader in delivering top-tier service to our clients. We are committed to fostering a diverse and inclusive workplace where talent is nurtured from day one. We are currently seeking enthusiastic individuals to join our team as Entry-Level Customer Support Specialists. If you are looking for a full-time job in New Orleans with growth potential and no prior experience required, we want to hear from you.
As a Customer Support Specialist, you will be the friendly face and voice of our brand. You will interact directly with clients to resolve inquiries, provide product information, and ensure every customer leaves satisfied. We provide comprehensive paid training to help you master the tools and skills necessary for success.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers with account setup, troubleshooting, and navigating our service platforms.
- Document customer interactions, feedback, and issues accurately within our CRM database.
- Collaborate with the support team to identify trends and improve overall service quality.
- Participate in daily training sessions to enhance product knowledge and communication skills.
- Resolve customer complaints efficiently while adhering to company policies.
Qualifications
- No prior experience required; we are looking for a strong desire to learn and grow.
- High school diploma or GED equivalent.
- Excellent verbal communication skills and a positive attitude.
- Ability to type 35 WPM and navigate computer programs.
- Must be available to work full-time hours, Monday through Friday.
- Reliable transportation to our office located in the New Orleans Central Business District.