Job Description
Join our dynamic team at Tulsa Tech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a supportive, growth-oriented environment. Enjoy competitive benefits, comprehensive training, and opportunities for advancement within our locally beloved company. Perfect for recent graduates or career changers seeking stability in Tulsa's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of company products and services
- Support sales team with customer onboarding activities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency and typing skills (40+ WPM)
- Excellent verbal and written communication abilities
- Strong problem-solving and multitasking capabilities
- Positive attitude and willingness to learn
- Reliable transportation to Tulsa office
- Ability to work flexible shifts including weekends
- Passion for helping others and representing local businesses