Job Description
Launch your career with MetroHire Atlanta! We're seeking motivated entry-level professionals to join our dynamic customer service team. No experience required—just drive and enthusiasm. Enjoy walk-in interviews every Tuesday and Thursday from 10 AM to 2 PM at our downtown Atlanta hub. Our comprehensive training program ensures you're set up for success in a supportive environment. Join us to build foundational skills while serving Atlanta's growing business community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Basic computer literacy and typing proficiency (35+ WPM)
- Ability to work in a fast-paced team environment
- Strong problem-solving and multitasking abilities
- Reliable transportation to downtown Atlanta location
- Positive attitude with customer-first mindset