Job Description
Join MetroTech Solutions as an Entry Level Customer Service Specialist and kickstart your career in Richmond's thriving tech hub! We're seeking enthusiastic individuals to deliver exceptional support experiences while growing with our innovative team. Enjoy competitive compensation, comprehensive benefits, and a dynamic workplace culture focused on your professional development.
As a locally owned Virginia business, we're committed to nurturing talent from within. Our on-the-job training program ensures you gain industry-relevant skills while making a real impact on our customers' experience. If you're ready to build a rewarding career in customer service, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues while maintaining high customer satisfaction scores
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues efficiently
- Participate in ongoing training to enhance product knowledge
- Meet key performance metrics including response times and resolution rates
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation for in-office shifts
- No prior experience required - we provide comprehensive training