Job Description
Join LocalTech Solutions Inc., Colorado Springs' fastest-growing tech support company, and launch your career in customer excellence! We're seeking passionate individuals to provide world-class support to our expanding client base. Enjoy competitive compensation, comprehensive training, and a vibrant team culture focused on growth and innovation. Perfect for recent graduates or career changers ready to make an impact in the heart of Colorado's tech corridor.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Proactively identify opportunities for process improvements
- Contribute to team knowledge base with best practices
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment
- Basic knowledge of Windows/macOS operating systems
- Valid driver's license (for occasional on-site support)
- Positive attitude with willingness to learn new technologies