Job Description
Start your career immediately with Omaha's fastest-growing customer service team! We're seeking enthusiastic Entry Level Customer Service Specialists to join our dynamic workforce. No experience required – we provide comprehensive training and a supportive environment for career growth. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our nationally recognized company.
As a key member of our client experience team, you'll handle inbound inquiries, resolve customer issues, and build lasting relationships. Our Omaha headquarters offers modern amenities, collaborative workspaces, and a culture that values innovation and work-life balance. If you're ready to launch your professional journey in a thriving Midwest market, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing concerns, product questions, and service issues efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with support teams to escalate complex technical issues
- Meet daily performance metrics for call volume and resolution times
- Participate in ongoing product knowledge and soft skills training
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- Strong verbal communication skills and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation and availability for weekday shifts