Job Description
Join our dynamic team in Oakland, CA for an immediate full-time opportunity as a Customer Service Specialist. We're seeking passionate professionals to deliver exceptional client experiences while supporting our growing tech solutions portfolio. This role offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply now to secure your position today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns efficiently
- Document all interactions in CRM systems with detailed accuracy
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response time and resolution rates
- Identify opportunities to improve customer experience workflows
Qualifications
- Minimum 1 year customer service experience in tech or retail sector
- Proficiency with CRM software and ticketing systems
- Strong written and verbal communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- High school diploma or equivalent required