Job Description
Join Sacramento's fastest-growing community service team! We're seeking energetic Part-Time Customer Service Specialists to start immediately. Perfect for students, parents, and career changers seeking flexible schedules in Sacramento's thriving downtown core. Enjoy competitive pay, comprehensive training, and opportunities for advancement while making a real impact in our community.
Why Work With Us?
- Flexible shifts including evenings/weekends
- Free downtown parking and transit benefits
- Health & wellness stipend
- 401(k) with company match
Responsibilities
- Handle 50+ customer interactions daily via phone/email/chat
- Resolve billing inquiries and service disruptions
- Process transactions using CRM software
- Document cases in compliance with regulations
- Collaborate with support teams for complex issues
- Identify upsell opportunities for service enhancements
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficient with MS Office suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution skills
- Available to work 20-30 hours/week
- Positive attitude and team player mentality