Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Specialist in Raleigh, NC! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a collaborative environment. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities during client interactions
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends