Job Description
Ready to launch your career without prior experience? Southwest Solutions Group is seeking enthusiastic individuals for our entry-level Customer Service Specialist positions in Albuquerque, NM. We provide comprehensive training and immediate start dates for motivated candidates who excel in customer interaction and problem-solving. Join our dynamic team and grow professionally while serving New Mexico communities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document customer interactions in CRM systems
- Collaborate with support teams to resolve complex issues
- Maintain customer satisfaction metrics
- Complete product knowledge training modules
- Support seasonal promotional campaigns
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work flexible shifts
- Positive attitude and team collaboration
- Passion for helping customers
- Reliable transportation to downtown Albuquerque