Job Description
Launch your career with Nashville's fastest-growing customer service provider! We're seeking passionate entry-level professionals to join our dynamic team and deliver exceptional experiences to local clients. No experience required – we provide comprehensive training to help you thrive in a supportive environment where your growth is our priority.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet performance metrics including satisfaction scores
- Participate in ongoing product knowledge training
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts
- Valid Tennessee ID or driver's license