Job Description
Join Kansas City Community Services as an Entry Level Customer Service Specialist and launch your career in the heart of Missouri! We're seeking motivated individuals to deliver exceptional support to our diverse community. This role offers comprehensive training, career growth opportunities, and the chance to make a real impact while working in a collaborative environment.
Our Kansas City headquarters is easily accessible via public transit and offers flexible scheduling to accommodate your needs. Enjoy competitive benefits including health insurance, paid time off, and professional development programs designed to accelerate your career.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently by coordinating with internal departments
- Document interactions accurately in our CRM system
- Assist with community outreach initiatives and local event coordination
- Process transactions and maintain accurate records
- Contribute to team goals through continuous improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong communication skills with clear articulation
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Valid work authorization in the United States
- Availability to work rotating weekends (1-2 days/month)