Job Description
About Pacific Coast Solutions: We're a dynamic Long Beach-based customer experience firm dedicated to empowering new talent. Join our mission to deliver exceptional service while launching your career in sunny California!
This entry-level role offers comprehensive training, growth opportunities, and a supportive team environment. Perfect for recent graduates or career-changers looking to build foundational business skills.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve basic billing and service issues with empathy and efficiency
- Update customer records in CRM systems with 99% accuracy
- Collaborate with senior team members on complex cases
- Participate in weekly training sessions to master new tools
- Identify process improvement opportunities through feedback
- Maintain 95% customer satisfaction score metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency in Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution aptitude
- Customer service experience not required but valued
- Must pass background check and drug screening