Job Description
Launch your career with Louisville Tech Solutions, where we're hiring passionate entry-level professionals to join our award-winning support team. No experience needed—just your dedication and enthusiasm! Enjoy competitive pay, comprehensive training, and a collaborative work environment in Louisville's thriving tech corridor. We offer growth opportunities into specialized roles like IT support or digital marketing. Apply today and become part of Kentucky's fastest-growing tech employer!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues using our knowledge base and ticketing system
- Document interactions accurately in CRM software
- Collaborate with senior team members to resolve complex cases
- Participate in weekly skill-building workshops
- Identify process improvement opportunities
- Maintain positive client satisfaction metrics
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with Windows/Mac OS
- Ability to multitask in fast-paced environments
- Customer service mindset with empathy and patience
- Willingness to learn technical systems
- Reliable transportation to downtown office
- Positive attitude and teamwork orientation