Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Nashville! No experience required—we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and opportunities for growth. Perfect for recent graduates or career changers seeking a supportive environment. Walk-ins welcome Monday-Friday 9 AM-4 PM at our downtown location.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet performance metrics for response times and satisfaction
- Participate in ongoing product knowledge training
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—training provided
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, navigation)
- Ability to work in fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to learn new technologies and processes
- Reliable transportation to downtown Nashville location