Job Description
Launch your career with Innovate Solutions Inc., a leading tech services company based in Oklahoma City! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team. This role offers comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to grow in the thriving Oklahoma City job market. Enjoy competitive pay, health benefits, and a collaborative culture that values innovation and teamwork.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product information to clients
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer service workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new technologies
- Valid authorization to work in the United States