Job Description
Join Detroit Innovations Group as an Entry Level Customer Service Specialist and launch your career in a dynamic, growth-oriented environment! We're seeking motivated individuals with excellent communication skills to provide exceptional support to our diverse client base. This is a fantastic opportunity to develop professional skills while contributing to our mission of delivering outstanding service. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a supportive team culture. Start immediately and become part of Detroit's thriving business community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols and tools
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Detroit location
- Availability for flexible shifts including weekends
- Customer service experience preferred but not required