Job Description
Join LocalHire Solutions and kickstart your career with no experience required! We're seeking enthusiastic individuals to join our dynamic customer service team in Charlotte, NC. This entry-level role offers comprehensive training, competitive pay, and growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to build foundational skills in a thriving industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues using established protocols and troubleshooting guides
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (no college experience required)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Charlotte office
- Passion for helping others and problem-solving