Job Description
Join our dynamic team at MetroServe Solutions for immediate full-time opportunities in Dallas! We're seeking passionate individuals to deliver exceptional customer experiences. Walk-in interviews are available Monday-Friday 9 AM-4 PM at our downtown location. No appointments needed – just bring your resume and enthusiasm! Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet performance metrics for quality and speed
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficient with Microsoft Office and CRM tools
- Positive attitude and team player mentality