Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional experiences for our Chicago-based clients. This role offers comprehensive training, career growth opportunities, and a collaborative environment where your voice matters. Perfect for recent graduates or career changers looking to build a foundation in client relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives to enhance service delivery
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Valid authorization to work in the United States