Job Description
Join our growing team as an Entry-Level Customer Service Specialist in Philadelphia! Pennsylvania Solutions Group is seeking motivated individuals to deliver exceptional support to our diverse client base. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive benefits, flexible scheduling options, and a supportive team environment where your growth is prioritized. Apply today and start your professional journey in the heart of Pennsylvania!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Valid Pennsylvania driver's license preferred