Job Description
Join Metro Solutions Group, a leading regional service provider, as an Entry-Level Customer Service Specialist. We're seeking motivated individuals in Washington, Georgia to deliver exceptional client experiences while launching their professional careers. Enjoy competitive benefits, paid training, and growth opportunities in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Contribute to process improvement initiatives
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Valid Georgia driver's license (if local travel required)