Job Description
Join our dynamic team immediately at Columbus Solutions Group! We're urgently seeking a Customer Service Specialist to deliver exceptional experiences to our growing client base. This is your opportunity to start a rewarding career in one of Ohio's most vibrant tech hubs. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Apply now and begin your journey with us tomorrow!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries with professionalism
- Resolve customer issues efficiently using CRM tools and escalation protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to improve service delivery
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Identify process improvement opportunities to enhance customer experience
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent (college degree a plus)
- Must be available for immediate start and flexible schedule