Job Description
Join FlexPay Solutions and experience the freedom of daily pay! We're seeking enthusiastic Customer Service Representatives to join our dynamic team in San Francisco. Enjoy flexible schedules, competitive compensation, and the satisfaction of helping clients resolve issues efficiently. Perfect for students, gig workers, or anyone seeking immediate financial flexibility.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with exceptional professionalism
- Resolve customer concerns using CRM systems and company protocols
- Document interactions accurately in real-time databases
- Collaborate with team members to escalate complex issues
- Maintain performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication skills and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Proficient in basic computer applications
- Reliable transportation to downtown SF office
- Positive attitude and problem-solving mindset