Job Description
Join our dynamic team at OceanView Industries as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base in the Southern California region. This role offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Long Beach. Perfect for recent graduates and career changers looking to build foundational skills in customer relationship management.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM software and internal knowledge bases
- Document interactions accurately in customer relationship management systems
- Collaborate with technical teams to resolve complex customer concerns
- Process orders, returns, and exchanges following company protocols
- Contribute to team goals by meeting performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills in English
- Proficiency with Microsoft Office Suite and basic CRM software
- Strong problem-solving abilities and patience in customer interactions
- Ability to work flexible shifts including weekends if required
- Valid California driver's license preferred (for occasional off-site meetings)