Job Description
Join our dynamic team at Apex Solutions Group as an Entry Level Customer Service Specialist and launch your career in Oklahoma's thriving business hub! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our diverse client base. This full-time position offers comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Oklahoma City. If you're ready to build a strong foundation in customer relations and contribute to innovative solutions, we encourage you to apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing concerns, and troubleshoot technical issues
- Document customer interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including response times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities and promote additional company services
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or related experience
- Strong communication skills with clear verbal and written abilities
- Proficient in Microsoft Office Suite and basic computer navigation
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States