Job Description
Join our award-winning team in San Antonio! We're urgently hiring Customer Service Representatives for immediate walk-in interviews. No experience necessary – we provide comprehensive training! Enjoy competitive pay, flexible schedules, and opportunities for career growth.
Why You'll Love Working With Us:
- Immediate start for qualified candidates
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Performance bonuses and advancement opportunities
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM system
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with technical support team on complex cases
- Identify upsell opportunities to enhance customer value
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office and CRM software
- Must pass background check and drug screening
- Spanish bilingual candidates strongly encouraged