Job Description
Start your career journey with Boston Community Services! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training and mentorship to help you thrive.
As a key member of our support team, you'll deliver exceptional customer experiences while developing valuable professional skills. If you're a people person with a passion for helping others, this is your opportunity to grow with us.
What We Offer:
- Competitive hourly wage + performance bonuses
- Paid training and career development programs
- Comprehensive health benefits package
- Flexible scheduling options
- Supportive, team-oriented environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using our support systems
- Process orders, returns, and account updates accurately
- Document all interactions in our CRM system
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including response times and satisfaction scores
- Continuously improve product knowledge and service techniques
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliability and punctuality