Job Description
Join Louisville's fastest-growing community services organization as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to serve our diverse client base while building foundational career skills. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive team environment in the heart of Louisville.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process client applications and documentation accurately using our CRM system
- Coordinate with internal teams to resolve service issues within 24 hours
- Update client records and maintain confidential information securely
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Customer-focused mindset with patience and adaptability
- Valid driver's license (required for occasional off-site visits)