Job Description
Join our award-winning team at Phoenix Solutions Group and launch your career today! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences in our fast-paced downtown Phoenix office. This immediate hire position offers competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience necessary – we provide full paid training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service escalations efficiently
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex customer problems
- Maintain performance metrics including CSAT scores and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities and adaptability
- Positive attitude with resilience under pressure
- Basic computer proficiency (MS Office suite)
- Must pass background check and drug screening