Job Description
Join our vibrant team in New Orleans as an Entry-Level Customer Service Specialist! Urban Solutions Inc. is seeking passionate individuals to deliver exceptional experiences for our growing client base. This role offers comprehensive training and clear career advancement opportunities in a supportive environment. Help shape our customer success story while building valuable skills for future growth.
We offer competitive benefits, flexible scheduling options, and a collaborative workplace culture that values innovation and community involvement. Perfect for recent graduates or career changers looking to start their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using established protocols and documentation
- Process orders, returns, and exchanges accurately within CRM system
- Collaborate with sales and support teams to ensure seamless customer journeys
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office and CRM software (training provided)
- Customer-focused mindset with problem-solving aptitude
- Ability to multitask in fast-paced environment with attention to detail
- Positive attitude and willingness to learn new technologies
- Basic math skills for order processing and payment handling