Job Description
Join our dynamic team in Orlando and kickstart your career today! We're urgently seeking enthusiastic Customer Service Specialists to deliver exceptional experiences for our growing client base. This immediate hire position offers competitive pay, flexible scheduling, and rapid advancement opportunities. If you're a people person with a passion for problem-solving, apply now and start earning next week!
What We Offer:
- Same-week onboarding and training
- Comprehensive health benefits package
- Performance-based bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product inquiries, and service complaints
- Process orders and maintain accurate customer records
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in weekly training sessions to enhance skills
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or retail experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite