Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in sunny Orlando! Perfect for recent graduates and career-changers, this hybrid role offers hands-on experience in client relations, technical troubleshooting, and process optimization. Enjoy competitive benefits, growth opportunities, and a vibrant workplace culture. Walk-in interviews available Monday-Wednesday 9 AM-3 PM at our Orlando Tech Hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues using CRM systems and knowledge base resources
- Document interactions accurately in Salesforce and maintain ticket logs
- Collaborate with technical teams to escalate complex issues
- Participate in weekly training sessions for product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office Suite and Google Workspace
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic understanding of SaaS platforms
- Positive attitude and problem-solving mindset