Job Description
Join our dynamic team at Albuquerque Tech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to kickstart their careers in a supportive environment with competitive pay and growth opportunities. Perfect for recent graduates or career changers looking to develop valuable skills in customer relations and technical support.
Why Join Us? Walk-in interviews available Monday-Friday 9AM-4PM. No appointment needed! Enjoy comprehensive training, flexible scheduling options, and a collaborative workplace culture. Our Albuquerque-based company offers immediate start dates and career advancement paths.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related concerns
- Document interactions in CRM systems and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics including response time and resolution targets
- Participate in ongoing product training and skill development sessions
- Support cross-functional projects to enhance customer experience
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- Basic computer literacy with proficiency in Microsoft Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer service experience preferred but not required
- Positive attitude with problem-solving aptitude
- Reliable transportation to our downtown Albuquerque location
- Availability to work weekdays and occasional weekends