Job Description
Join our dynamic team at Louisville Tech Solutions and kickstart your career in customer service excellence! We're seeking passionate entry-level professionals to deliver exceptional support to our growing client base. Enjoy competitive benefits, on-the-job training, and a vibrant work environment in Louisville's thriving tech hub. Perfect for recent graduates or career changers ready to grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office suite
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Louisville office