Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist and launch your career in one of America's fastest-growing cities! We're seeking passionate individuals with no prior experience to deliver exceptional service to our diverse client base. Enjoy comprehensive paid training, flexible scheduling options, and clear pathways to advancement within our Fortune 500 partner ecosystem. Our Atlanta hub offers modern workspaces, competitive benefits, and a culture that celebrates innovation and growth.
Why Choose Us?
• Industry-leading onboarding program
• Tuition reimbursement for career development
• Quarterly performance bonuses
• Health/dental/vision coverage starting Day 1
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Resolve billing and service issues using our proprietary CRM system
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with senior agents to escalate complex technical problems
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Flexibility to work rotating weekends and holidays
- Valid government-issued photo ID
- Pass background check and drug screening