Job Description
Join our dynamic team and start working immediately! SwiftStaff Solutions is seeking a motivated Customer Service Specialist to join our San Antonio office. This full-time position offers rapid onboarding and competitive compensation for qualified candidates. You'll be the first point of contact for our valued clients, delivering exceptional support and resolving inquiries with professionalism and efficiency. If you're ready to launch your career without delays, apply today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve product/service inquiries and troubleshoot technical issues
- Document interactions in CRM systems and maintain accurate records
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation and immediate availability
- Must pass background check and drug screening